Exchanges are not accepted.

Refunds are only given within 7 days from purchase date and at the buyer’s expense of returning the item.

Damage to your product warrants a refund. Photo evidence is required for this to occur; including the state of the package upon arrival and photos of item(s) that have incurred damage. All damaged items will need to be shipped back in order to receive a full refund, otherwise only a partial refund may occur.

While Homestead Healing Centre takes great care in preparing and packing your items, they are not responsible for the product once it leaves the store.

Australia post has an addition insurance option which is available for your product and can be selected or requested at your discretion.

Parcels are sent via standard shipping, express post will incur a higher shipping rate.

Homestead Healing Centre does not currently ship outside of Australia.